Frequently Asked Questions

7:30am to 6:30pm Monday through Friday for daycare and grooming. 

We offer overnight boarding every day of the week including holidays by reservation.

We are on Industrial Way in Longview, Washington. We are on the same side of the street as Indy Way Diner and Chevron, next door to Lumber Liquidators, and 1 mile east of the Lewis & Clark Bridge. Our address is 1291 Industrial Way.

Yes. Please give us a call at (360) 703-3591 or book online with the button below.

We can take walk-ins for nail trimming only. All other services require appointments. 

While we do our best to keep every guest safe and healthy daycare, boarding, and grooming are inherently risky. Contagious disease such as giardia and kennel cough are possible anytime dogs are together in close proximity. Injuries may occur from running and wrestling in daycare. Injuries like clipped nail quicks can occur during grooming. 

If you have any questions about these risks or how we work to mitigate them, we are always happy to answer any questions you may have. One of our missions here is to educate the public as much as possible about canine health risks.

It is Rruff House policy to immediately report significant injuries to dog parents. Minor injuries will be reported upon pickup. If diarrhea, coughing, vomiting, or lethargy is observed, dogs will be isolated. Veterinarian care will be sought as needed.

You can drop your dog off anytime during opening hours. While here, your dog gets to play the entire time in a supervised environment. When you're ready, come back to Rruff House and pick up your happy and tired pup.

Dogs get to socialize with other dogs and our staff the entire time they are under our care. They get exercise, walks (when the weather is nice), water, toys, and lots of attention while here. 

We have seen overweight dogs lose a few pounds after attending daycare regularly. And we always get reports that dogs fall asleep in the car before even leaving our parking lot after a day of Rruff Housing! 

But most significantly, we have seen dogs transform from shy, timid, wall flowers into confident, well-socialized pups. While we cannot promise results, we do work with dogs on problem behaviors like barking, mild aggression, destructiveness, and other issues.

All dogs must meet the following requirements:  

SHOTS: All dogs must be current on Rabies, Distemper, Parvo, and Bordetella vaccinations.

AGE: All dogs must be at least 12 weeks of age.

HEALTH: All dogs must be in general good health and free of ticks and fleas.

BEHAVIOR: All dogs must be non-aggressive towards other dogs and people. All dogs must not be protective of toys. All dogs must not be excessive barkers or suffer from severe separation anxiety.

APPLICATION: All dogs must complete Rruff House’s interview process to Rruff House’s satisfaction in its sole discretion. See "What happens during the New Dog Interview" below.

EQUIPMENT: All dogs must have a quick release collar that contains an identification tag bearing the dog’s name and guardian or owner’s current contact information; and dog must be leashed when entering and exiting Rruff House.

BREED: For daycare only, Rruff House prohibits dogs that are full-bred Pit Bulls or Staffordshire Terriers.

Daycare is not suitable for all dogs. As such, we have developed a process to ensure that we only allow dogs in who are a good fit and who will enjoy daycare. 

We start by letting your dog get familiar with the space by themself and a trained staff member. Once they've had a good chance to sniff around and get comfortable, we introduce one dog that we know and trust. We monitor their interaction and look for signs of aggression. We repeat this process introducing more dogs, treats, and toys and seeing how they respond after each level of increasing stimulation. 

If your dog passes this initial screening, we place them in the play area with the larger group and monitor them throughout the day. We screen for excessive barking, aggression, separation anxiety, and whether or not your dog enjoys being in daycare. While we can and do work with dogs on minor problematic behavior while they're in our care, there are some issues we cannot correct.

We can go through the New Dog Interview in just a couple hours. However, we recommend that you drop your dog off for at least a half day (5 hours or more). This is enough time to observe all the behaviors we are screening for. 

When you come to pick up your pup after their first day, we will let you know how he or she did. We will give you a full written report of our evaluation. We will tell you that your dog is 1) a great fit for daycare and welcome back anytime; 2) needs a little bit of behavioral correction in certain areas or time to mature but we'd love to have them back someday; or 3) unfortunately your dog is not a good fit for daycare. The last result is never fun to hear but we work hard to make sure that Rruff House is a safe and fun environment for all comers. 

You will need to create an account on our online portal linked below. While signing up, you will input your dog's rabies and vaccine information. Digitally sign the waiver, schedule an appointment, and you're good to go!

When you arrive for your appointment, we require that all dogs be leashed when entering and exiting Rruff House.

As of March 2021, we can usually schedule you for grooming services within a week or two. 

Every weekday you can watch the dogs playing in daycare on our livestream feed. Additionally, we post daily pictures to our social media accounts (@rruffhouse on Instagram and Twitter; and Rruff House on Facebook) as well as posting multiple photos and updates to your pets personal activity feed on our online portal throughout their stay.

Yes to both!

Cat grooming is charged at the 'Tiny' dog category rates.

Cat boarding is $30 per night. Check out our Cattery for more about cat boarding.

We don't have cat daycare, sorry. :)

We wear masks while interacting with customers, we have hand sanitizer available, maintain social distancing, and we restrict the number of guests in the lobby.

Absolutely! In fact we encourage it. 

Yes you will! When using our services, an account will be created for you on our online platform. You will be able to log in using your email address to see photos and status updates from your pet's visit. 

Periodically we have vacancies to fill in our grooming salon or daycare. Be sure to follow us on Facebook for any job postings.

We are seeking interested franchisees in the Southwest Washington/Northwest Oregon area. Get in touch for more information!